FAQs
Do you offer international shipping?
We offer free shipping to many countries, including Italy, Germany, the United Kingdom, and Canada.
How long does it take for my order to be shipped?
Delivery time = Process time (order preparation) + Shipping time
(1) Free Shipping:
• Carrier: EMS/DPD
• Cost: Free
• Process Time: 1-2 weeks
• Shipping Time:
| Carrier | Shipping time | Corresponding products | Delivery area |
|---|---|---|---|
| DPD | 2 weeks | Most normal size and weight products | To most countries such as USA, Canada, Australia |
| EMS | 2-4 weeks | Big size but light products | |
| Expedited Express for Small Pieces | 1-2 weeks | Specified products |
• Delivery area: USA, Canada, Australia, Japan and most European countries (such as the UK, Germany, France, Netherlands, Belgium, Poland, Italy and Sweden) conform to this rule. Other remote countries may require more time.
(2) Fastest Shipping:
• Carrier: DHL/DPD
• Cost: €10-€20 (Shipping costs vary depending on the number of products)
• Process Time: 1-3 days
• Shipping Time:
2-5 days: Germany
3-7 days: France, Spain, Italy, Netherlands, Belgium, Poland, Sweden and Austria
6-10 days: Other European countries
Corresponding products: Specified products (For details, please refer to the SKU information on each product page)
Note: Tariff-free
(3) Fast Shipping: Only available to Norway, Iceland and Cyprus.
• Carrier: UPS/DHL Express
• Cost: €100 per piece
• Process Time: 1-2 weeks
• Shipping Time: 5-7 days
Please note: The above information is for reference only. Within the same country, shipping times may vary by region. We are constantly improving our service and will do our best to find more reliable carriers to work with.
• If you still have questions or need shipping to another country, please contact us at: [email protected]
Can I track my order?
Yes. Once your order has shipped, you will receive an email with a tracking number.
Visit https://www.17track.net/en and enter your tracking number.
You can also contact our customer service team at [email protected] for the latest shipping information.
How do I cancel an order?
You may cancel your order free of charge within 48 hours of placing it, without providing a reason.
Once your order has been shipped, it can no longer be cancelled. If you still wish to cancel it, a fee of 30%-50% of the order value will apply to cover storage, order preparation, and shipping costs. This fee will be deducted from your refund.
What should I do if my package is damaged during transit?
Products received with broken glass, dented shades, or damaged frames are not considered defective and are therefore not eligible for a defective-item return. In these cases, we will provide replacement glass or shades at no additional charge.
If you choose not to accept a replacement and wish to return the item, the request will be treated as a standard return. A return fee of up to 35% may apply, and any original outbound shipping costs may also be deducted from the refund.
When will I receive the refund?
After we receive your return, please allow up to five working days for the refund to be credited to your original payment method. PayPal refunds usually take 1-2 working days, while credit card refunds may take 3-5 working days.
If you have any questions about your refund, please contact us at [email protected]. We will respond as soon as possible.
Please note that all cancellations and returns are subject to our Returns and Refunds Policy .
Can the lamp dimmable?
If a lamp uses a replaceable bulb such as E27, E14, or G9, you can use a compatible dimmable bulb with your existing dimmer system.
If you do not have a dimmer system at home, please contact us to discuss a suitable customised solution.
Lamps with integrated LED chips do not allow the internal light source to be replaced. These models are generally available in warm white, cool white, or dimmable versions.
If a dimmable option is not shown on the product page, please contact us. We can customise most lamps with a dimmable solution according to your requirements.
Can I have a longer cable?
We offer 150cm cable for most lamps. If you want a longer cable (within 800cm), please make a note when you place the order, we will extend the cable for free.
Does The Voltage Required By The Product I Purchased Match The Country Where I Am Located?
The voltage of your product will be configured according to the standards of the destination country, as shown below.
110V-120V: United States, Canada, Mexico, Brazil, and Japan.
220V-240V: United Kingdom, Australia, France, the Netherlands, Italy, Germany, Spain, Norway, Ireland, Greece, Portugal, New Zealand, Belgium, South Africa, Egypt, Chile, Denmark, Singapore, Sweden, Israel, and Switzerland.
